Shipping Policy
Last Updated: September 20, 2026
Thank you for shopping with House of Tey! We currently ship orders within the United States only.
Please review the information below regarding order processing, shipping, tracking, and delivery.
PROCESSING TIME
Orders are processed and prepared for shipment within 2–4 business days after your order is placed.
Business days do not include Saturdays, Sundays, or major U.S. holidays.
Please note that processing time is separate from shipping transit time. Your order must first be processed and handed to the carrier before the shipping period begins.
During holidays, sales, product launches, or periods of unusually high order volume, processing times may take longer. If a significant delay occurs, House of Tey will make reasonable efforts to communicate the delay.
SHIPPING
House of Tey currently ships within the United States only.
All standard orders are shipped through USPS at a flat shipping rate of $6.99.
At this time, House of Tey does not offer expedited shipping.
Once your order has been shipped, you will receive tracking information when available.
USPS TRANSIT TIMES
After your order has been processed and shipped, delivery times are determined by USPS and are outside of House of Tey’s control.
USPS transit times may vary depending on your location, weather, holidays, carrier delays, or other circumstances.
A shipping estimate is not a guaranteed delivery date.
USPS INSURANCE
Eligible USPS shipments may include insurance coverage for loss or damage, subject to USPS terms, conditions, and claim requirements.
House of Tey may assist customers with the USPS claim process when appropriate.
Insurance coverage does not guarantee that every lost, damaged, or missing package will automatically qualify for reimbursement. USPS determines whether a claim is eligible and the amount covered.
LOST OR DAMAGED PACKAGES
If your package appears to be lost, arrives damaged, or has another delivery issue, please contact House of Tey as soon as possible at:
hello@houseoftey.com
Please provide your order number and any relevant details about the shipment.
For damaged packages, photos of the packaging and damaged item may be requested.
House of Tey will work with you to determine the appropriate next steps and, when applicable, assist with a USPS claim.
PACKAGES MARKED “DELIVERED”
If USPS tracking shows that your package was delivered but you cannot locate it, please first check your mailbox, front door, porch, garage, or other designated delivery areas. You may also want to check with household members or neighbors and contact your local USPS office.
Please contact House of Tey if you are still unable to locate your package.
Once tracking confirms delivery to the address provided at checkout, House of Tey cannot guarantee replacement or reimbursement for packages that are lost or stolen after delivery.
Each situation will be reviewed individually.
SIGNATURE CONFIRMATION
Customers may request Signature Confirmation for an additional fee when the option is available for their shipment.
Signature Confirmation requires someone at the delivery address to sign for the package.
If you would like Signature Confirmation, please contact House of Tey before your order ships. Additional fees apply.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing an accurate and complete shipping address at checkout.
If an order is returned to House of Tey because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to resend the package.
Please double-check your shipping information before completing your purchase.
ADDRESS CHANGES
If you need to change your shipping address after placing an order, please contact House of Tey as soon as possible.
We cannot guarantee that an address change can be made once an order has been processed or shipped.
DELIVERY DELAYS
House of Tey is not responsible for delays caused by USPS, severe weather, natural disasters, holidays, incorrect addresses, or other circumstances outside of our control.
We will do our best to assist you if a delivery issue occurs.
QUESTIONS ABOUT YOUR ORDER?
We’re happy to help.
For questions regarding shipping, tracking, or delivery, please contact:
hello@houseoftey.com
Please include your order number whenever contacting us about an existing order.
Thank you for choosing House of Tey.