RETURN & REFUND POLICY

Last Updated: September 20, 2026

At House of Tey, we want you to love what you ordered. If something doesn’t work out, we’re happy to help with an eligible return or size exchange.

Please review the policy below before submitting a return or exchange request.

 

RETURNS

We accept eligible returns within 30 days of the date your order was delivered.

To qualify for a return, your item must be:

Unworn and unwashed
Free of stains, odors, makeup, pet hair, or other signs of wear
Unaltered and undamaged
Returned in its original condition and with original tags/packaging, when applicable

House of Tey reserves the right to refuse a return if an item shows signs of wear, washing, damage, alteration, or other use.

 

REFUNDS

Once your returned item is received and inspected, we will notify you whether your return has been approved.

Approved returns will be refunded to the original payment method.

The original shipping charge is non-refundable. Customers are responsible for the cost of returning an item unless the item received was defective, damaged, or incorrect.

Please allow additional processing time for your financial institution to post the refund after it has been issued.

 

SIZE EXCHANGES

Need a different size? We’ve got you.

We accept size exchanges within 30 days of delivery, provided the item meets the return-condition requirements listed above.

A $5 exchange shipping fee applies to size exchanges. This fee covers shipping the replacement item to you.

All exchanges are subject to product and size availability.

If the requested size is unavailable, you may choose another available size or receive store credit for the eligible returned item.

 

WRONG OR DEFECTIVE ITEMS

If you receive the wrong item or your item arrives damaged or defective, please contact us within 7 days of delivery.

Please include your order number and clear photos of the item and the issue so we can determine the appropriate resolution.

If House of Tey made an error or the item arrived defective or damaged, we will work with you to provide an appropriate replacement, exchange, or refund. You will not be responsible for the return shipping cost in these situations.

 

FINAL SALE ITEMS

The following items are final sale and are not eligible for return or exchange unless they arrive damaged, defective, or incorrect:

Sale or clearance items
Custom or personalized items
Any item specifically identified as “Final Sale” at the time of purchase

 

NON-RETURNABLE ITEMS

Items that have been worn, washed, altered, damaged, stained, or otherwise used are not eligible for return or exchange.

Returns sent after the 30-day return period may be refused and returned to the customer.

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HOW TO REQUEST A RETURN OR EXCHANGE

To request a return or exchange, please contact us at:

hello@houseoftey.com

Please include:

-Your full name
-Order number
-Item(s) you would like to return or exchange
-Reason for the return or exchange
-For exchanges, the size you would like instead

Please do not mail an item back before receiving return instructions from House of Tey.

 

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STORE CREDIT

If a return is eligible for store credit, store credit will be issued electronically and may be used toward a future House of Tey purchase.

Store credit cannot be exchanged for cash except where required by applicable law.

 

 

CONTACT US

If you have questions about a return, refund, or exchange, please contact us at:

hello@houseoftey.com

Thank you for shopping with House of Tey.